Return & Refund Policy

Last Updated: July 9, 2025

1. Overview

All purchases made at Portalized are final sale. We do not accept returns, exchanges, or issue refunds once an order is placed or fulfilled. This includes items bought in-store, online, during sales, or on clearance.

2. Order Issues & Replacements

While returns are not supported, we care about your satisfaction. If your order arrives defective, damaged, or significantly inaccurate, please reach out to us within 7 days of receipt. We will review the issue on a case-by-case basis and may offer a replacement, store credit, or partial refund at our discretion.

To start a claim, provide:

• Your order number

• A clear photo or video showing the problem

• A brief description of the issue

3. How to Contact Us

For any concerns—whether the item didn’t arrive, was wrong, or damaged—contact Portalized at:

Email: info@portalized.com
Support Hours: Mon – Fri, 9 AM–5 PM, MST

Please use your order number in the subject line to help us assist you quickly.

4. Shipping Costs for Replacements

If Portalized authorizes a replacement, we may cover return shipping costs for damaged or defective items. Otherwise, shipping remains at your expense.

5. Special Circumstances

In rare cases, Portalized may make exceptions to this policy. Any modifications will be clearly communicated to affected customers.

6. Changes to This Policy

Portalized may update this policy as our business evolves. Any changes will be reflected on our website with a new “Last Updated” date. Continued use of our site implies acceptance of the latest policy.

7. Your Acknowledgment

By completing a purchase at Portalized, you confirm that you understand and agree items are non-returnable and non-refundable, except under the conditions outlined above.